In 2007, Swarovski launched the first version of the Swarovski intranet, the easily accessible central platform for all internal communication flows. From there, step-by-step improvements progressively covered all company processes, discussions, information flows, tools and documents, creating a virtual collaboration space which consolidates the crystal division and supports its dynamics.
2017 saw the third comprehensive relaunch since the start of Swarovski intranet, including a redesign to meet latest brand standards, and a general reorientation towards the now ubiquitous mobile devices. The main technical challenge was integrating a plethora of existing, often individually customized content and apps. Reviewing formerly iron-cast paradigms from the perspective of the workforce was part of the process and helped considerably to meet current and future challenges.