The digital home for your customers
We develop customer and service portals that delight users and take the pressure off your teams by enabling your customers to act independently, find information and initiate processes.
What we offer
Digital Self-Service
We make step-by-step guides, video tutorials, complaint forms and knowledge bases available directly within the portal, and develop features that allow customers to raise service and maintenance tickets, run logistics queries or order spare parts. This enables your customers to resolve issues independently, without having to wait for your support team.
AI-Powered Features
We build portals that are designed for the AI-assisted processes of tomorrow, featuring intelligent search, context-based user guidance and agentic AI features that initiate and execute processes autonomously.
Product Information & Documents
Our service portals deliver structured and up-to-date information to the right users, whether technical or commercial, standardised or highly bespoke – from contracts and invoices to delivery notes and certificates.
System Integration
We integrate your existing SAP, ERP, CRM, PIM and DAM systems and bring complex data structures to the surface. Your IT team defines the interfaces; we take care of the rest.
Our projects & references
voestalpine Customer Portal "eva"
eva is the umbrella under which voestalpine's existing and future digital services are brought together: a single dashboard, a single login, and unrestricted access to responsive, cutting-edge web applications that comfortably address each individual user's needs – including the Product Data System (PDS) and the voestalpine Steel Division webshop.
How you benefit
Support Effort
By shifting customer enquiries to self-service, you reduce the manual support burden on your team and save costs.
Service Speed
What used to require phone calls and lengthy emails, customers now resolve themselves in minutes rather than days.
Customer Satisfaction
Your customers reach their goals more quickly, which increases customer satisfaction and loyalty.
Revenue Per Customer
The display of upgrade options and personalised recommendations enables cross- and upselling without sales effort.
Brand Image
A modern service portal sends a clear message to your customers: we invest in innovation and in our customers.
With the new MyLiSEC customer portal, we now have a centralized, user-friendly platform that offers our customers an entirely new level of independence and transparency while significantly reducing administrative effort for both sides.
Maria Cotes
The PDS gives us the ideal stage to showcase our excellent products in a digital world and forms an important basis for many further touchpoints in the digital sales channel.
Mario Stich
Raiffeisen INFINITY is THE business banking of the future and therefore the most crucial service for our corporate customers. Netural has developed its intuitive and innovative user interface, and has ensured during our intensive collaboration that we provide users with best added value and efficient banking processes.
Michaela Keplinger-Mitterlehner
Why Netural?
Data Expertise
We consolidate data from complex system landscapes and create digital elegance where the underlying complexity stays hidden – even when dozens of systems are connected.
Headless Architecture
Our headless architecture ensures your customer or service portal runs reliably and consistently, even when surrounding systems such as your ERP, CRM, DAM or PIM change.
Conceptual Freedom
We don't sell licences for inflexible off-the-shelf products. We develop bespoke portal solutions that adapt to your specific business models and processes – not the other way around.
Enterprise Experience
We've been supporting market leaders through complex digital projects since 1998. Our references and awards demonstrate that we have what they demand from digitalisation partners.
We are ISO 27001 certified
Customer and service portals bring together sensitive data, which makes high standards of data and information security all the more important. Netural is ISO 27001 certified – a verified standard in information security.
Turn your service portal into a digital growth engine
Let's work together to lay the foundations for your customer relationships to scale digitally, and for your service to become a true differentiator.
Whitepaper: How AI really works
In recent years, many companies rushed headlong into AI, developing applications – often as an end in themselves – without considering the bigger picture. In many of these cases, disappointment was not long in coming. Meanwhile, other companies are achieving greater success than ever thanks to AI. How can that be? We show what it really takes to make AI work, and what to look out for when introducing AI.
